Frequently Asked Questions
Find answers to common questions about VoiceTranscript features, security, and billing.
General
What is VoiceTranscript?
VoiceTranscript is an AI-powered speech-to-text platform that converts audio and video files into accurate text transcriptions with up to 95% accuracy, speaker identification, and support for multiple languages.
How does VoiceTranscript work?
Upload your audio or video file, our AI processes it in minutes, and you'll receive a fully formatted transcript. You can then edit, download, or share the transcript in various formats.
How do I get started?
Sign up for a free account, verify your email, and you'll get 60 free minutes to try the service. No credit card required.
Technical
What file formats do you support?
We support most common audio and video formats including MP3, MP4, WAV, M4A, AAC, FLAC, and more.
What languages do you support?
VoiceTranscript supports 30+ languages including English, Spanish, French, German, Chinese, Japanese, and many more.
Can I transcribe files with background noise?
Yes! Our advanced AI is trained to filter out background noise and focus on speech, resulting in clean transcripts even from recordings with moderate ambient noise.
Security & Privacy
Is my data secure?
Yes, we use bank-level encryption for all uploads and transcripts. Your files are processed on secure servers and can be automatically deleted once transcription is complete if you choose.
How long do you keep my files?
By default, files are stored for 30 days. You can manually delete them anytime, or enable auto-delete in your account settings to remove files immediately after transcription.
Do you share my data with third parties?
No. Your data is never sold or shared with third parties. We only use your content to provide and improve our transcription service as outlined in our Privacy Policy.
Billing & Accounts
How do I purchase additional minute packs?
You can purchase additional transcription minute packs at any time from your account dashboard. Simply navigate to the 'Transcription Packs' section and select the pack that best suits your needs.
Do transcription minutes expire?
No, your purchased transcription minutes never expire. Once you buy a minute pack, those minutes remain in your account indefinitely until you use them for transcription.
Still have questions?
Our friendly support team is always ready to help. Reach out and we'll get back to you quickly.